Credit terms are reserved for customers who will be ordering on a continuous basis. All first orders must be prepaid (check or credit card only). Then a credit application may be requested.
All custom orders require a 50% non-refundable deposit prior to production. Balance due prior to shipping unless other credit terms have been established. All custom orders are non-cancelable.
We will gladly provide pricing on non-stock items. A 50% non- refundable deposit must accompany all special orders. Special orders are not returnable.
Back orders include any item not in stock at the time of original shipment. In stock items will ship upon receipt of your order, and we will backorder the out of stock item. Backorder items will be shipped as soon as they are received in our warehouse. Separate shipping charges will be billed for each shipment.
If you need your order to ship complete you must request it at the time you place your order.
Pricing and styles are subject to change without notice.
Spacewall stands behind the manufacturing of our slatwall panels. Please notify us immediately should you find a defect. The panel will be repaired or replaced, at our discretion, for a period of sixty (60) days from date of purchase.
**Our warranty is limited to the replacement cost of the purchased material plus the replacement shipping cost.**
The warranty does not cover installation costs, labor charges, or any other consequential costs associated with the defective material.
You must obtain an authorization form from our Customer Service Department before returning or exchanging merchandise. Include this form in your return shipment to our warehouse. Please be sure the merchandise is packaged properly for shipping, as it is your responsibility to ensure that it arrives in good condition. We will not accept returned items that are received damaged. There is a 20% restocking fee on all returns. No returns will be accepted after 30 days from the Invoice Date.
Please Note: Custom or special drop ship orders are not returnable.
Shipments are made FOB our warehouse, or on select products, direct from the manufacturer. Due to different points of origin, your order may not ship together. Spacewall International does not set or control freight / shipping rates. Our preferred carrier is United Parcel Service (UPS). Orders with items that exceed UPS size / weight limits will ship common carrier. We choose the most economical way and reserve the right to select the method of shipment. All shipping charges are the responsibility of the customer. We cannot quote shipping charges at the time your order is placed. Shipping charges are based on the mixed selection of items to be shipped per carton. Each carton is packed according to item availability, dimension, weight, and quantities.
It is important to open and examine all cartons immediately upon delivery. Failure to do so may jeopardize our ability to file a claim with the carrier, as damage claims must be filed within 10 days of delivery.
If you discover damage after opening the package, call your local UPS office and request a damage inspection. Save all packing materials and the original cartons until inspections are made. Do not return the merchandise to Spacewall International yourself. UPS will handle the return when they inspect. After you have called UPS, then please call us to arrange for replacement merchandise.
Common Carrier damage:
When a carton is visibly damaged upon arrival, note the nature of the damage on the driver’s copy and your copy of the freight bill of lading. The driver should also sign both copies. This is to protect you and to enable Spacewall to file a claim with the carrier.
If damage is discovered after opening the shipment, retain all packing materials and contact the carrier for a “concealed damage” inspection report. You must contact Spacewall immediately after the discovery of concealed damage in order for Spacewall to file claim.